TERMS & CONDITIONS

CUSTOMER CARE

These terms and conditions set out the rules and regulations for using the Kawabi Wellness Website. 

Kawabi Wellness is located at: Rua de Vila D'Este, 46, Vilar de Andorinho. By accessing this website, we assume that you accept these terms and conditions in full. Do not continue to use the Kawabi Wellness website if you do not accept all terms and services mentioned on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, as well as any and all Agreements: Customer, You and Yours refer to you, the person accessing this site to accept the Company's terms and conditions. The Company, Us and Ours refers to our Company. Entity, Entities, or Us, refer to both the Customer and us, or only the customer or us.

All terms refer to the offer, acceptance and consideration of the payment necessary to carry out the process of our assistance to the Client in the most appropriate way, whether through formal meetings of a fixed duration, or any other means, with the express purpose of fulfill the Client's needs with regard to the provision of the Company's services/products, in accordance with, and subject to, the current law of Portugal.

Any use of the above terminology or other words in the singular, plural, upper/lower case and/or he/she or they/they are taken as interchangeable and therefore refer to the same.

Cookies

We use cookies. By using the Kawabi Wellness website, you consent to the use of cookies in accordance with the Kawabi Wellness privacy policy. Most interactive websites these days use cookies that allow us to retrieve user details for each visit.

Cookies are used in some areas of our website to enable the functionality of this area and to make it easier for visitors to use it. Some of our affiliates / advertising partners may also use cookies.

License

Unless otherwise noted, Kawabi Wellness and/or its licensors own the intellectual property rights to all material on Kawabi Wellness.

All intellectual property rights are reserved. You may view and/or print pages from https://www.kawabi-wellness.com/ for your personal use, subject to restrictions set out in these terms and conditions.

Should not:

- Republish material from https://www.kawabi-wellness.com/.
- Sell, rent or sub-license material from https://www.kawabi-wellness.com/.
- Reproduce, duplicate or copy material from https://www.kawabi-wellness.com/.
-Redistribute Kawabi Wellness content (unless the content is made specifically for redistribution).

Notice

To the fullest extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any implied warranties by law regarding satisfactory quality, fitness for purpose and/or use of reasonable care and skill).

Nothing in this notice will:

- Limit or exclude our or your liability for death or personal injury resulting from our negligence.
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
- Limit any liability of ours or yours in any way that is not permitted under applicable law.
Or exclude any of our or your liabilities that cannot be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this notice:

are subject to the preceding paragraph; and govern all liabilities under this notice or in connection with the subject matter of this notice, including liabilities arising under contract, tort (including negligence) and for any breach of statutory duty.


To the extent that the website, information and services on the website are provided free of charge, we will not be liable for any loss or damage of any kind.

 

PRIVACY & SAFETY

Your privacy is important to us. It is Kawabi Wellness' policy to respect your privacy regarding any information we may collect from you on the Kawabi Wellness website, and other websites we own and operate.

We only ask for personal information when we really need it to provide you with a service. We do this by fair and lawful means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used.

We only retain collected information for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We do not share personally identifiable information publicly or with third parties, except as required by law. Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.

You are free to refuse our request for personal information, with the understanding that we may not be able to provide you with some of the services you require.

Your continued use of our website will be deemed acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.

Kawabi Wellness Cookies Policy

What are cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or 'break' certain elements of the site's functionality.

How do we use cookies?
We use cookies for a variety of reasons, detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies if you are not sure whether or not you need them if they are used to provide a service you use.
disable cookies

You can prevent cookies from being set by adjusting your browser settings (see your browser's Help for how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in the disabling of certain functionality and features of this website. Therefore, it is recommended that you do not disable cookies.


Cookies We Set Account-Related Cookies

If you create an account with us, we will use cookies to manage the sign-up process and general administration. These cookies will generally be deleted when you log out of the system, however in some cases they may remain afterward to remember your site preferences when you log out.

Login-related cookies
We use cookies when you are logged in so that we can remember this action. This saves you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when you log in.

Cookies related to email newsletters
This website offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications valid only for subscribed/unsubscribed users.
                                                                        
Orders processing related cookies
This website offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Cookies related to surveys
From time to time, we offer surveys and questionnaires to provide interesting information, useful tools, or to enquire.

These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after changing pages.

 Form-related cookies
When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember user details for future correspondence.

Site Preference Cookies
To provide you with a great experience on this website, we provide the functionality to set your preferences for how this website runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website.

This website uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the website and how we can improve your experience. These cookies can track things like how much time you spend on the site and the pages you visit so that we can continue to produce engaging content.

For more information about Google Analytics cookies, see the official Google Analytics page. Third-party analytics are used to track and measure usage of this website so that we can continue to produce compelling content. These cookies can track things like the time you spend on the site or the pages you visit, which helps us understand how we can improve the site for you.

From time to time, we test new features and make subtle changes to the way the site looks. When we are still testing new features, these cookies may be used to ensure you receive a consistent experience while on the site, while we understand which optimizations our users appreciate most.

As we sell products, it's important for us to understand statistics about how many visitors to our website actually buy, and so this is the type of data these cookies will track. This is important to you as it means we can make accurate business forecasts that allow us to analyze our advertising and product costs to ensure you get the best possible price.

User Commitment

The user undertakes to make proper use of the contents and information that Kawabi Wellness offers on the site and with an enunciative, but not limiting character: A) Not to engage in activities that are illegal or contrary to good faith and public order;
B) Not to disseminate propaganda or content of a racist, xenophobic nature, any type of illegal pornography, in support of terrorism or against human rights; C) Not to cause damage to the physical (hardware) and logical (software) systems of Kawabi Wellness, its suppliers or third parties, to introduce or spread computer viruses or any other hardware or software systems that are capable of causing damages mentioned above.

More information
Hopefully this is clear and, as mentioned earlier, if there's something you're not sure you need or not, it's generally safer to leave cookies enabled in case it interacts with one of the features you use on our site.

 

This policy is effective as of April/2022.

RETURNS & REFUNDS POLICY

You are entitled to cancel your order within 15 days without giving any reason for doing so.

The deadline for canceling an order is 15 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail kawabi.wellness@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:


In order for the goods to be eligible for a return, please make sure that:

- The goods were purchased in the last 30 days
- The goods are in the original packaging
- The following goods cannot be returned:

- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods:
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Rua de Vila D'Este, 46, 4430-569 Vilar de Andorinho.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:
- If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

- If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail kawabi.wellness@gmail.com

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments